“Dirty, stinking sheds”: This insult to a booking portal came a hotel in Blackpool, UK just right. The owner calculated dissatisfied customers a fee equivalent to 130 Euro – according to AGB.
A British hotel has not exactly excelled in hospitality. The house in Blackpool, North West England calculated a couple extra fee, because the guests had left a particularly bad review on the booking portal TripAdvisor. The tourists had the Broadway Hotel referred to as “dirty, stinking, rotten shed” in the northern English seaside resort of Blackpool.
A few days later, 100 pounds (about 130 euros) were charged to the credit card of the pair of Whitehaven. On request, the hotel guests have stated in the Terms and Conditions delivering bad reviews was placed under charge.
John Green Bank of the consumer protection agency in the North of England told the British broadcaster BBC that he had never heard of such a fee. It could be a form of unfair trade. On BBC’s request, the owner did not respond, the authorities of Blackpool, however, said that the Conditions have been changed now.
The couple had lamented the end of August on the booking platform that neither the hot water faucet still had the boiler is working and that the front of the dresser was dropped when opened. It concluded his review with: “Stay away!”
The owner must have done well in taking action a good deal: For on TripAdvisor, customers undercut even in recent weeks with their reviews. “I would prefer to stay in the Bates Hotel”, “stairs as rooms do not seem to have been sucked for 25 years”, “mouse droppings everywhere” – the list of complaints is long.
Blackpool Hotel, England:Shit Storm and judgment after bad reviews
In August, the owner of a guest house in the US state experienced a Shit Storm, when he published a warning on its website: Guests who are planning their wedding reception in the hotel are likely to review their stay in the Internet is not bad. Done this yet, so they would have to “pay $ 500 penalty will be deducted from their deposit.” Later, the owner explained, the requirement was originally intended as a joke and should never be driven by its employees. He apologized.
So without further ado give bad reviews on the internet, but apparently customers is not allowed. Until the end of October had to delete his negative comment from a dealer on eBay, a buyer for a judgment of the Higher Regional Court of Munich. Previously, he had complained, according to the court not directly with the seller or the goods returned. “It can not be that Internet distributors are totally defenseless against such assessments,” the lawyer had said the dealer.
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